Last updated: 12 August 2026
We currently deliver to serviceable PIN codes across thane and nearby areas. You can check whether we deliver to your area using the PIN code checker on our homepage, or the delivery-availability popup shown when you first visit the site. If your area isn't listed as serviceable, you're welcome to choose Store Pickup instead, or message us on WhatsApp — we're expanding our delivery zone regularly.
Home deliveries are fulfilled through our courier/logistics partner, Shiprocket, which works with multiple courier companies to get your order to you. Once your order is confirmed and packed, you'll receive a tracking link via WhatsApp/email showing your courier name, AWB (tracking) number, and live shipment status — you can also track it anytime from "My Account" → "My Orders".
At checkout, you can choose "Store Pickup" instead of home delivery. Once your order is confirmed, we'll notify you via WhatsApp when it's ready for collection.
Pickup Address: O.J Nursery and Pots Owala Thane West Maharastra 400615
Pickup Hours: Mon–Sun: 9:00 AM – 9:00 PM
Estimated delivery timelines are shown at checkout and in your order confirmation. As a general guide, most orders within our serviceable area are delivered within 3–7 business days of confirmation, depending on your location, the courier's transit time, and product availability. These are estimates, not guarantees — occasional delays can happen due to courier network issues, weather, regional holidays, or other circumstances beyond our control. We'll keep you updated via WhatsApp if there's a significant delay.
Free delivery is available on orders above Rs. 999. Orders below this amount may incur a delivery charge, which is calculated and shown at checkout before you confirm your order.
Plants are packed with care to minimise damage in transit (secured pots, protective wrapping for foliage, etc.). Despite this, minor leaf damage can occasionally occur during transport — this does not necessarily mean the plant is unhealthy. If a plant arrives significantly damaged or dead, please see our Cancellation & Refund Policy for how to request a replacement.
If our courier partner is unable to deliver your order (e.g. incorrect address, unreachable phone, or nobody available to receive it), the shipment may be marked RTO (Return to Origin). We'll contact you via WhatsApp to arrange re-delivery or a resolution; please ensure your delivery address and phone number are accurate at checkout.
For landscaping bookings, you'll select a preferred date and time slot when booking; our team will confirm the appointment via WhatsApp. Site visits are subject to slot availability in your area.
For any delivery-related questions, message us on WhatsApp at +917870775560 with your order number.